Walmart US CEO Says Automation At Stores Won't Displace Workers (businessinsider.com) 57
An anonymous reader quotes a report from Insider: Walmart will be increasingly relying on automation at its stores in the coming years -- but that won't diminish the country's largest private employer's workforce, company leaders said during an investor event this week. The Bentonville, Arkansas-based retail giant recently made headlines when it announced that 65% of its stores will be "serviced by automation" by the end of fiscal year 2026. Walmart currently has more than 4,700 stores throughout the US and employs roughly 1.6 million people nationwide.
More specifically, one area where Walmart is seeking to increase investment is in market fulfillment centers (MFCs), which are automated fulfillment centers built within, or added to, a store. Walmart piloted this concept at a store in Salem, New Jersey, in 2019, using automated robot technology from Alert Innovation -- a robotics company Walmart acquired in October 2022. Since then, Walmart has built MFCs at several stores, such as in Jacksonville, Florida, and Dallas, Texas. Those include "manual MFCs," where associates pick items for online orders but in a separate area from the sales floor.
Walmart will still need at least the same level of workers to help in stores even as automation picks up, company leaders say. John Furner, Walmart US president and CEO, told investors this week that automation "helps" employees, as it will result in less manual labor. "Over time, we believe we'll have the same or more associates and a larger business overall," Furner said. "There will be new roles emerging that are less manual, better designed to serve customers, and pay more."
More specifically, one area where Walmart is seeking to increase investment is in market fulfillment centers (MFCs), which are automated fulfillment centers built within, or added to, a store. Walmart piloted this concept at a store in Salem, New Jersey, in 2019, using automated robot technology from Alert Innovation -- a robotics company Walmart acquired in October 2022. Since then, Walmart has built MFCs at several stores, such as in Jacksonville, Florida, and Dallas, Texas. Those include "manual MFCs," where associates pick items for online orders but in a separate area from the sales floor.
Walmart will still need at least the same level of workers to help in stores even as automation picks up, company leaders say. John Furner, Walmart US president and CEO, told investors this week that automation "helps" employees, as it will result in less manual labor. "Over time, we believe we'll have the same or more associates and a larger business overall," Furner said. "There will be new roles emerging that are less manual, better designed to serve customers, and pay more."