Russia state news channel Rossiya 24 has introduced a robot presenter for some of its bulletins. The BBC reports that the robot, named Alex, "has already caused a stir, with some viewers complaining about his appearance and accusing him of peddling political propaganda." From the report: The robot was developed by Promobot in the city of Perm. His silicon head is modeled on the face of the company's co-founder Alexei Yuzhakov. At the moment, the robot anchor can only move his facial features and neck. However, the final robot will have fully mobile limbs as well. Production of the robot began in 2017 and should be fully complete later this year, according to Promobot. It said Alex had cost more than one million roubles ($15,600) to develop and that it had received orders for 12 more humanoids.

Rossiya 24 said its newest presenter was of Russian origin with "software and almost all of its components produced inside the country." Alex has delivered a number of bulletins for the channel, presenting news items about agriculture, a nuclear technology forum and micro-finance. Most observers think on-air Alex is a temporary stunt to inject some fun and promote innovative Russian technology in TV news.

An anonymous reader quotes a report from The Verge: SpaceX successfully landed the center core of its Falcon Heavy rocket on a drone ship last week, but the vehicle accidentally fell into the ocean while in transit to the Florida coast. The company blamed the loss on choppy seas. "Over the weekend, due to rough sea conditions, SpaceX's recovery team was unable to secure the center core booster for its return trip to Port Canaveral," SpaceX said in a statement to The Verge. "As conditions worsened with eight to ten foot swells, the booster began to shift and ultimately was unable to remain upright. While we had hoped to bring the booster back intact, the safety of our team always takes precedence. We do not expect future missions to be impacted."

SpaceX does have ways to secure the rockets it lands in the ocean, including a robot known as the "octagrabber" that latches on to the base of the boosters. But because the center core connects to two side boosters, it has a different design than a normal Falcon 9 booster. So the octagrabber cannot hold on to it in the same way. The center core is a modified Falcon 9 booster -- one of three that make up the Falcon Heavy rocket -- which flew last week during the second flight of the Falcon Heavy. "Following takeoff, all three cores of the rocket successfully landed back on Earth: the two outer cores touched down on dual concrete landing pads at the Cape while the center core touched down on the company's drone ship named Of Course I Still Love You in the Atlantic," reports The Verge.

In a startling demonstration, the machine drew on experimentation, data, and observation of humans to learn how simple implements could help it achieve a task. From a report: Learning to use tools played a crucial role in the evolution of human intelligence. It may yet prove vital to the emergence of smarter, more capable robots, too. New research shows that robots can figure out at least the rudiments of tool use, through a combination of experimenting and observing people. Chelsea Finn, a researcher at Google Brain, and Sergey Levine, an assistant professor at UC Berkeley, developed the robotic system together with several of Levine's students. The setup consists of an off-the-shelf robot arm that can be controlled by a person or a computer. It also includes a camera that sees the environment within reach of the arm -- and, most important, a computer running a very large neural network that lets the robot learn.

The robot worked out how to make use of simple implements, including a dustpan and broom and a duster, to move other objects around. The work hints at how robots might someday learn to perform sophisticated manipulations, and solve abstract problems, for themselves. "It's exciting because it means the robot can figure out what to do with a tool in situations it hasn't seen before," Finn says. "We really want to study that sort of generality, rather than a robot learning to use one tool."

Citing "significant" new corporate investments in AI technology, futurist Gary Grossman argues that AI "may be the fastest paradigm shift in the history of technology -- and warns there's a counter-argument to the theory that AI will create as many jobs as its displaces. "The other view is that this time is different, that we are not just automating labor but also cognition and many fewer people will be needed by industry." KPMG claims more than half of business executives plan to implement some form of AI within the next 12 months... The disruption is already beginning, with fully 75% of the organizations KPMG surveyed expecting intelligent automation to significantly impact 10 to 50% of their employees in the next two years. A Citigroup executive told Bloomberg that better AI could reduce headcount at the bank by 30%. In the face of all this change, many companies publicly state that AI will eliminate some dull and repetitive jobs and make it possible for people to do higher-order work. However, as a prominent venture capitalist relayed to me recently on this topic: "most displaced call center workers don't become Java programmers." It is not only low-skilled jobs that are at risk. Gartner analysts recently reported that AI will eliminate 80% of project management tasks....

A New York Times article noted that while many company executives pay public lip service to "human-centered AI" and the need to provide a safety net for those who lose their jobs, they privately talk about racing to automate their workforces "to stay ahead of the competition, with little regard for the impact on workers." The article also cites a Deloitte survey from 2017 that found 53% of companies had already started to use machines to perform tasks previously done by humans. The figure is expected to climb to 72% by next year.... The net of this dynamic is that workers are not a major factor in the economic calculus of the business drive to adopt AI, despite so many public statements to the contrary.

So perhaps it's not a surprise when the Edelman 2019 AI survey shows a widely held view that AI will lead to short-term job losses with the potential for societal disruption and that AI will benefit the rich and hurt the poor.
He also shares a sobering quote from historian, philosopher, and bestselling author Yuval Noah Harari on why Silicon Valley supports Universal Basic Incomes.

"The message is: 'We don't need you. But we are nice, so we'll take care of you.'"

NJ Advance Media reports on "an Israeli and Maryland-based startup that claims to be able to quadruple the yield of traditional cannabis grows" -- using indoor, climate-controlled 40-inch-tall "grow fridges" that are tended by robots. You see, despite the old cliche of "growing like a weed," cannabis has actually been something of a high-maintenance slacker when it comes to its cultivation... In shade, it provides far less seed and pollen. It's not tolerant of the cold, and does not reproduce well in drought. It's also very susceptible to fungal infections, so too much water leaves it vulnerable to pathogens... For years, the high price fetched by traditionally farmed cannabis and low cost of human labor conspired to make robotic farming uneconomical.

What else is inside the Seedo container besides the plants, gro-bots and soil? Nothing -- which is kind of the whole point: Seedo uses a patented, beyond-surgical grade filtration system that ionizes the air, making it deadly to bacteria, viruses and mold.... At $150,000 per Seedo container, the costs to achieve this are high, but cutting the usual 10 percent to 20 percent loss to disease of a traditionally farmed cannabis crop to disease to less than 5 percent, they rapidly become economical... A traditionally-farmed 1,000 square meter grow operation produces 600 kilograms of cannabis per year. But Levy says 16 Seedo containers (along with a Seedo robot to tend them) can fit into that same space, producing 2.4 tons of dry bud [2,177 kilograms]. And because they can be stacked 5 high, the same robotically farmed footprint can generate up to 12 tons [10,886 kilograms] of dry bud cannabis. "You can make a return on investment very fast," said Levy, whose backers now include include Daniel Birnbaum, the CEO of SodaStream International, acquired by Pepsi late last year for $3.2 billion.
"Think of Seedo as the first driverless car for hydroponic growing," explains their web site, noting that their gro-bots control each container's temperature, humidity, lighting, pH sensors, and automated CO2-release systems, with internal cameras offering HD-live streaming to their iOS/Android app.

Seedo is now "in negotiations" to export its containers to California and Nevada, according to the article, and also in New Jersey -- assuming New Jersey's state legislature votes to legalize it first.

Ford, General Motors, and Toyota have formed a new consortium called the Automated Vehicle Safety Consortium (AVSC) to develop safety standards for self-driving cars. "The newly formed Automated Vehicle Safety Consortium in conjunction with the auto engineering association SAE International says it will fill a critical need by providing a safety framework around which autonomous technology can responsibly evolve before self-driving vehicles are put into widespread use," reports The Detroit News. From the report: Being able to advance the safe deployment of fully self-driving cars represents a new step toward the benefits the technology will bring, said Edward Straub, director of automation for SAE and executive director of the new consortium. Straub said the automakers in the new consortium would turn information discovered through their self-driving testing over to SAE committees every three to six months, and the information would be discussed in public SAE sessions as a set of guidelines are being developed.

Straub said other automakers and technology companies would be welcome to join the consortium, provided they have experience testing fully autonomous cars. The announcement of the new partnership may be a reaction to the inability of Congress to pass legislation that would allow car manufacturers to sell thousands of self-driving vehicles in the near future, said Michelle Krebs, senior analyst for Autotrader. "GM, Ford and Toyota clearly saw a need to set standards that eventually may become regulations because the proposed regulations, which had been moving quickly, have now stalled," she said. Straub said the automakers in the new consortium are operating independently of the efforts to pass legislation in Congress.

Starting today, Microsoft is ending all ebook sales in its Microsoft Store for Windows PCs. "Previously purchased ebooks will be removed from users' libraries in early July," reports The Verge. "Even free ones will be deleted. The company will offer full refunds to users for any books they've purchased or preordered." From the report: Microsoft's "official reason," according to ZDNet, is that this move is part of a strategy to help streamline the focus of the Microsoft Store. It seems that the company no longer has an interest in trying to compete with Amazon, Apple Books, and Google Play Books. It's a bit hard to imagine why anyone would go with Microsoft over those options anyway.

If you have purchased ebooks from Microsoft, you can continue accessing them through the Edge browser until everything vanishes in July. After that, customers can expect to automatically receive a refund. According to a newly published Microsoft Store FAQ, "refund processing for eligible customers start rolling out automatically in early July 2019 to your original payment method." If your original payment method is no longer valid (or if you used a gift card), you'll receive a credit back to your Microsoft account to use online at the Microsoft Store. Microsoft will also offer an additional $25 credit (to your Microsoft account) if you annotated or marked up any ebook that you purchased from the Microsoft Store prior to today, April 2nd. Liliputing reminds us that "if you pay for eBooks, music, movies, video games, or any other content from a store that uses DRM, then you aren't really buying those digital items so much as paying a license fee for the rights to access them... a right that can be revoked if the company decides to remove a title from your device unexpectedly or if a company shuts down a server that would normally handle the digital rights management features."

You can find DRM-free eBooks at some online stores including Smashwords and Kobo (by browsing the DRM-free selection), or from publisher websites including Angry Robot, and Baen.

Technology writer Tom Chanter explores the life story of venture capitalist Marc Andreessen to ask whether software will not only eat the world, but also the jobs of what one historian predicts will be a "massive new unworking class: people devoid of any economic, political or even artistic value." Can Marc Andreessen prevent a so-called "useless class" who "will not merely be unemployed -- it will be unemployable"?

Andreessen grew up in New Lisbon, Wisconsin (population: 1,500), and taught himself the BASIC programming language at age 8. He co-developed the original Mosaic web browser before he'd graduated from college, went on to co-found Netscape, and by age 23 was worth $53 million. He then transformed into a "super angel" investor in companies like Twitter, Airbnb, Lyft, Facebook, Skype, and GitHub. "Having been an innovator in the tech start-up game, Andreessen is now an innovator in the tech venture capital game," writes Chanter. "He is a jedi that has become the master." In 2011, Marc Andreessen published an article in the Wall Street Journal titled, Why Software Is Eating The World. He wrote, "Over the next 10 years, the battles between incumbents and software-powered insurgents will be epic...." 7 years later, it's clear Andreessen was correct. Lyft has destroyed taxi jobs. Airbnb has destroyed hotel jobs. Amazon destroyed independent bookstores. How does Andreessen feel about that? "Screw the independent bookstores," he said in his New Yorker profile. "There weren't any near where I grew up. There were only ones in college towns. The rest of us could go pound sand."
But the 4,900-word article also notes Andreessen's pledge to give half his income to charitable causes -- and his observation in a 2015 interview that outside of the United States, global income inequality is falling, not rising. "He has seen technology transform his own life, and has seen how technology has bridged the global wealth gap. Why shouldn't he be optimistic about the future of America's working class?"

And Andreessen's ultimate answer to the jobs destroyed by technology may be Udacity. The article cites Andreessen's investment in the company in 2012, and points to the online education platform's hopeful mission statement. "Virtually anyone on the planet with an internet connection and a commitment to self-empowerment through learning can come to Udacity, master a suite of job-ready skills, and pursue rewarding employment."

As a boy in Wisconsin he was starved for information. He has created an education institution accessible from Wisconsin to Africa. As a boy in Wisconsin he was starved for connection. He has married an innovative philanthropist and author, Laura Arrillaga-Andreessen. They have a son named John. Andreessen is optimistic for both the working class and the future tech elite.

In his New Yorker profile he says of his son, "He'll come of age in a world where ten or a hundred times more people will be able to contribute in science and medicine and the arts, a more peaceful and prosperous world."

He added, tongue in cheek, "I'm going to teach him how to take over that world!"

GITAI is a robotics startup with offices in Japan and the United States that's developing tech to put humanoid telepresence robots in space to take over for astronauts. IEEE: This week, GITAI is announcing a joint research agreement with JAXA (the Japanese Aerospace Exploration Agency) to see what it takes for robots to be useful in orbit, with the goal of substantially reducing the amount of money spent sending food and air up to those demanding humans on the International Space Station. It's also worth noting that GITAI has some new hires, including folks from the famous (and somewhat mysterious) Japanese bipedal robot company SCHAFT.

[...] GITAI says that their robots will "reduce the cost of space work to 10 percent" of the cost of using a real astronaut, by instead relying on earthbound humans for immersive teleoperation. As you might expect, the trouble with immersive teleoperation between Earth and orbit is getting data back and forth over a restrictive network. Part of GITAI's secret sauce involves compressing "data of 360-degree camera with resolution of 2.7K from original data volume of 800 Mbps to average 2.5 Mbps." At the same time, they've managed to reduce latency to 60 ms, which is really quite good, for talking to space. The plan is to get all of this working in low Earth orbit by 2020.

An anonymous reader quotes a report from The Guardian: About 1.5 million workers in Britain are at high risk of losing their jobs to automation, according to government estimates, with women and those in part-time work most affected. Supermarket checkout assistants have already borne the brunt of the phenomenon, the Office for National Statistics found, with 25.3% of jobs disappearing between 2011 and 2017. Other jobs where automation has taken its toll include laundry workers, farm workers and tyre fitters, among which numbers have dropped by 15% or more, said the ONS, as machines have replaced labor.

Women are most likely to lose out, said the ONS. "The analysis showed a higher proportion of roles currently filled by women are at risk of automation; in 2017, 70.2% of high-risk jobs were held by women." It named Tamworth, Rutland and South Holland in Lincolnshire as the areas most exposed to automation -- partly reflecting a relatively high level of farm workers -- while Camden in north London has the workers least at risk. But the ONS analysis also found many workers -- especially those in their mid to late 30s and who work in London and the south-east -- have little to fear from the rise of the robots. Those with higher levels of education appear to be better protected. "The ONS said that, of the jobs at risk, 39% were held by people whose educational attainment level was GCSE or below, while 1.2% were held by those who had been through higher education or university," the report says.

Employment has fallen in jobs that can be easily automated and risen in those which are trickier for robots, damping hopes that higher minimum wages could unleash a wave of investment in automation. From a report: Statistics from the Office for National Statistics published on Monday showed that in 2011 about 8.1 per cent of workers were in jobs with a "high" risk of automation, but by 2017 that had fallen to 7.4 per cent. [Editor's note: the link may be paywalled; alternative source and original study.] The ONS report highlighted that fewer workers remain in areas that can be easily automated, such as dry cleaning and laundry jobs, which fell by 28 per cent between 2011 and 2017, and retail cashier work, which fell by 25.3 per cent over the same period.

Since the financial crisis the UK has enjoyed rapid growth in employment combined with one of the lowest rates of investment spending of any large rich country. Many economists have suggested that hiring cheap labour instead of investment in new techniques is behind the country's weak rate of productivity growth. Policymakers had hoped that increasing the minimum wage would spur companies to replace low-paid jobs with machines, in turn boosting growth in productivity. [...] But the ONS analysis suggests the increase in employment over the past decade has not come from jobs that could easily be done by machines. Instead, since 2011 the UK lost jobs with a high or medium risk of automation, like shelf fillers, but gained them in areas with a low risk, such as physiotherapy.

An anonymous reader quotes a report from Reuters: Nobel Peace Prize laureate Jody Williams and other activists warned on Thursday that fully autonomous weapons could be deployed in just 3-4 years and urged Germany to lead an international campaign for a ban on so-called "killer robots." Williams, who won the Nobel in 1997 for leading efforts to ban landmines, told reporters Germany should take bold steps to ensure that humans remained in control of lethal weapons. "You cannot lead from the rear," she said. Critics fear that the increasingly autonomous drones, missile defense systems and tanks made possible by new artificial intelligence could turn rogue in a cyber-attack or as a result of programming errors.

German Foreign Minister Heiko Maas called last week for action to ensure human control of lethal weapons, but is pushing a non-binding declaration rather than a global ban, given opposition by the United States, Russia and China. The United Nations and European Union have called for a global ban, but discussions so far have not yielded a clear commitment to conclude a treaty. Activists from over 100 non-governmental groups gathered in Berlin this week to pressure Maas and the German government to take more decisive action after twice endorsing a ban on fully autonomous weapons in their 2013 and 2018 coalition accords.

An anonymous reader quotes a report from Quartz: A new survey on Europeans' attitudes towards technology found that a quarter of people would prefer it if policy decisions were made by artificial intelligence instead of politicians. The Center for the Governance of Change at Spain's IE University polled 2,500 adults in the UK, Spain, Germany, France, Ireland, Italy, and the Netherlands in January. The results reflect an intense anxiety about the changes brought about by advances in tech, with more than half of respondents worried that jobs would be replaced by robots, and 70% saying that unchecked technological innovation could do more harm than good to society. Respondents also expressed concerns about the impact of digital relationships replacing human contact as more people spend time online. Perhaps most interestingly, a quarter of the respondents said they would prefer AI to guide decisions about governance of their country over politicians.

Around the world, citizens have expressed a growing disillusionment with democracy, and an increased skepticism that their voice has an impact on political decisions. But algorithmic decisions aren't a problem-free solution: they can be embedded with the prejudice and bias of their programmers or manipulated to achieve specific outcomes, making the results as potentially problematic as the ones made by humans. The study also found that respondents expected governments to reduce the disruption that technology might have on their lives with regulation, limits on automation, and support for people affected by job losses. This "highlights the paradox in which we live," the authors wrote. "People are disillusioned with governments, yet at the same time ask them to tackle the societal and economic negative effects that emerging technologies might have."

schwit1 shares a report from ScienceAlert: Researchers at the University of Southern Carolina (USC) claim to have created the first AI-controlled robotic limb that can learn how to walk without being explicitly programmed to do so. The algorithm they used is inspired by real-life biology. Just like animals that can walk soon after birth, this robot can figure out how to use its animal-like tendons after only five minutes of unstructured play.

Today, most robots take months or years before they are ready to interact with the rest of the world. But with this new algorithm, the team has figured out how to make robots that can learn by simply doing. This is known in robotics as "motor babbling" because it closely mimics how babies learn to speak through trial and error. "During the babbling phase, the system will send random commands to motors and sense the joint angles," co-author Ali Marjaninejad an engineer at USC, told PC Mag. "Then, it will train the three-layer neural network to guess what commands will produce a given movement. We then start performing the task and reinforce good behavior."

Sophisticated AI generally isn't an option for homebrew devices when the mini computers can rarely handle much more than the basics. NVIDIA thinks it can do better -- it's unveiling an entry-level AI computer, the Jetson Nano, that's aimed at "developers, makers and enthusiasts." From a report: NVIDIA claims that the Nano's 128-core Maxwell-based GPU and quad-core ARM A57 processor can deliver 472 gigaflops of processing power for neural networks, high-res sensors and other robotics features while still consuming a miserly 5W. On the surface, at least, it could hit the sweet spot if you're looking to build your own robot or smart speaker. The kit can run Linux out of the box, and supports a raft of AI frameworks (including, of course, NVIDIA's own). It comes equipped with 4GB of RAM, gigabit Ethernet and the I/O you'd need for cameras and other attachments.

Munky101 tipped us off to some interesting comments from New York's activist congresswoman Alexandria Ocasio-Cortez. TechCrunch reports: It's impossible to discuss the seismic shift toward automation without a conversation about job loss. Opponents of these technologies criticize a displacement that could someday result in wide-scale unemployment among what is often considered "unskilled" roles. Advocates, meanwhile, tend to suggest that reports of that nature tend to be overstated. Workforces shift, as they have done for time immemorial. During a conversation at SXSW this week, New York congresswoman Alexandria Ocasio-Cortez offered another take entirely.

"We should not be haunted by the specter of being automated out of work," she said in an answer reported by The Verge. "We should be excited by that. But the reason we're not excited by it is because we live in a society where if you don't have a job, you are left to die. And that is, at its core, our problem... We should be excited about automation, because what it could potentially mean is more time educating ourselves, more time creating art, more time investing in and investigating the sciences, more time focused on invention, more time going to space, more time enjoying the world that we live in," The Verge quoted Ocasio-Cortez as saying. "Because not all creativity needs to be bonded by wage."

And Ocasio-Cortez cited Bill Gates' suggestion (first floated in a presentation on Quartz) that a robot tax might be a way to make that vision real. "What [Gates is] really talking about is taxing corporations," she reportedly said. "But it's easier to say: 'tax a robot.' "
Science fiction writer William Gibson called her comments "shockingly intelligent" for a politician. Fast Company adds that robots "have put half a million people out of work in the United States, and researchers estimate that bots could take 800 million jobs by 2030" -- then quotes Ocasio-Cortez's assessment of the unfair state of labor today.

"We should be working the least amount we've ever worked, if we were actually paid based on how much wealth we were producing, but we're not," she said. "We're paid by how little we're desperate enough to accept. And then the rest is skimmed off and given to a billionaire."

An anonymous reader shares a report: Robotic hands have a tough time getting a grip on pliable objects, but it's not for lack of trying -- most make do with rigid pincers that aren't designed for precision grasping. Fortunately, if a newly published paper is any indication, more versatile systems are on the horizon. In it, researchers at MIT's Computer Science and Artificial Intelligence Laboratory (CSAIL) and Harvard describe a novel gripper design that's capable of lifting items in a range of weights, shapes, and sizes.

The team's hollow, cone-shaped gripper comprises three parts -- a 3D-printed, 16-piece silicone rubber skeleton with a gripper-to-mount connector encased by an airtight skin -- that together collapse in on objects as opposed to clutching them. It was inspired by the "magic ball," an origami design that's folded from a rectangular piece of paper pre-creased with a repeating, offset pattern that reversibly changes between a spherical and cylindrical shape. The gripper is powered by a pneumatic vacuum and covered by either a 27-inch latex rubber balloon or a TPU-coated nylon fabric sheet, depending on the configuration. The researchers tested three: one with a self-folded fabric skin skeleton, a second with a rubber-molded skeleton, and a third with a tougher rubber skeleton.

[...] In one experiment where the team mounted the gripper on a robot to test its strength, it managed to lift and grasp objects -- 12 food items, 19 different bottles and cups, and 14 miscellaneous items, some weighing over four pounds -- that were 70 percent of its diameter and up to 120 times its weight without damaging them. It currently works best with cylindrical objects like bottles and cans, according to Shuguang Li, a joint postdoctoral student at MIT CSAIL and Harvard's John A. Paulson School of Engineering and Applied Sciences (SEAS), which makes it a natural fit for factory production lines.

Humans will always make the final decision on whether armed robots can shoot, the US Department of Defense said today. From a report: The statement comes as plans emerge for gun platforms that can choose their own targets on the battlefield. The plans seek to upgrade existing aiming systems, using developments in machine intelligence. The US said rules governing armed robots still stood and humans would retain the power to veto their actions. The defense department's plans seek to upgrade the current Advanced Targeting and Lethality Automated System (Atlas) used on ground combat vehicles to help human gunners aim. The military is seeking commercial partners to help develop aiming systems to "acquire, identify, and engage targets at least three times faster than the current manual process."

What if a robot came to your house to retrieve library books? An anonymous reader quotes the Bay Area Newsgroup: Residents in downtown Mountain View have gotten their first peek at the future with the debut of BookBot, the library's newest non-human helper. A creation of Google's Area 120 -- an experimental division of the technology juggernaut -- the bot is the company's first personal delivery robot to hit the streets and begin interacting with the public, said Christian Bersch, the project's team lead. It's part of a program to test the waters of what could be possible for autonomous, electric robots, he said...

The pilot will run for nine months with a human handler following behind the BookBot for the first six months, he said. That's just to make sure it's operating as planned, get it out of trouble as needed and observe how people are responding. After that, a human will sit behind the controls remotely. And, on a recent Thursday, the response was overwhelmingly positive. Children shrieked at the sight of the robot and immediately jumped in its path to see if it would stop. (It does...) Users must schedule the pickup time in advance, which -- because the bot is fairly popular -- means planning at least a week ahead. It can carry up to about 10 items, Bersch said, depending on the size of the books.

dryriver quotes the BBC: A doctor in California told a patient he was going to die using a robot with a video-link screen. Ernest Quintana, 78, was at Kaiser Permanente Medical Center in Fremont when a doctor — appearing on the robot's screen — informed him that he would die within a few days. A family friend wrote on social media that it was "not the way to show value and compassion to a patient". The hospital says it "regrets falling short" of the family's expectations.

Mr Quintana died the next day.