The world's biggest call center company is using artificial intelligence to "neutralise" Indian accents for Western customers. From a report: Teleperformance said it was applying real-time AI software on phone calls in order to increase "human empathy" between two people on the phone. The French company's customers in the UK include parts of the Government, the NHS, Vodafone and eBay.

Teleperformance has 90,000 employees in India and tens of thousands more in other countries. It is using software from Sanas, an American company that says the system helps "build a more understanding world" and reduces miscommunication. The company's website says it makes call center workers more productive and means customer service calls are resolved more quickly. The company also says it means call center workers are less likely to be abused and customers are less likely to demand to speak to a supervisor. It is already used by companies including Walmart and UPS.

Despite a January announcement that America would explore the idea of a national digital asset stockpile, the exact cryptocurrecies weren't specified. Today on social media the president posted that it would include bitcoin, ether, XRP, Solana's SOL token and Cardano's ADA, reports CNBC — prompting a Sunday rally in cryptocurrencies trading. XRP surged 33% after the announcement while the token tied to Solana jumped 22%. Cardano's coin soared more than 60%. Bitcoin rose 10% to $94,425.29, after dipping to a three-month low under $80,000 on Friday. Ether, which has suffered some of the biggest losses in crypto year-to-date, gained 12%... This is the first time Trump has specified his support for a crypto "reserve" versus a "stockpile." While the former assumes actively buying crypto in regular installments, a stockpile would simply not sell any of the crypto currently held by the U.S. government.
"The total cryptocurrency market has risen about 10%," reports Reuters, "or more than $300 billion, in the hours since Trump's announcement, according to CoinGecko, a cryptocurrency data and analysis company."

"A U.S. Crypto Reserve will elevate this critical industry..." the president posted, promising to "make sure the U.S. is the Crypto Capital of the World," reports The Hill: His announcement comes just after the White House announced it would be welcoming cryptocurrency industry professionals on March 7 in a first-of-its-kind summit... It's unclear what exactly Trump's crypto reserve would look like, and while he previously dismissed crypto as a scam, he's embraced the industry throughout his most recent campaign.

NBC News reports that Utah could make history as America's first state to ban fluoride in public water systems — even though major medical associations supporting water fluoridation: If signed into law [by the governor], HB0081 would prevent any individual or political subdivision from adding fluoride "to water in or intended for public water systems..." A report published recently in JAMA Pediatrics found a statistically significant association between higher fluoride exposure and lower children's IQ scores — but the researchers did not suggest that fluoride should be removed from drinking water. According to the report's authors, most of the 74 studies they reviewed were low-quality and done in countries other than the United States, such as China, where fluoride levels tend to be much higher, the researchers noted.

An Australian study published last year found no link between early childhood exposure to fluoride and negative cognitive neurodevelopment. Researchers actually found a slightly higher IQ in kids who consistently drank fluoridated water. The levels in Australia are consistent with U.S. recommendations.

Major public health groups, including the American Academy of Pediatrics, the American Dental Association and the CDC — which says drinking fluoridated water keeps teeth strong and reduces cavities — support adding fluoride to water.
The article notes that since 2010 over 150 U.S. towns or counties have voted to keep fluoride out of public water systems or to stop adding it to their water (according to the anti-fluoride group "Fluoride Action Network"). But this week the American Dental Association (representing 159,000 members) urged Utah's governor not to become " the only state to end this preventive health practice that has been in place for over three quarters of a century."

Thanks to Slashdot reader fjo3 for sharing the news.

An anonymous reader quotes a report from Ars Technica: Amnesty International on Friday said it determined that a zero-day exploit sold by controversial exploit vendor Cellebrite was used to compromise the phone of a Serbian student who had been critical of that country's government. [...] The chain exploited a series of vulnerabilities in device drivers the Linux kernel uses to support USB hardware. "This new case provides further evidence that the authorities in Serbia have continued their campaign of surveillance of civil society in the aftermath of our report, despite widespread calls for reform, from both inside Serbia and beyond, as well as an investigation into the misuse of its product, announced by Cellebrite," authors of the report wrote.

Amnesty International first discovered evidence of the attack chain last year while investigating a separate incident outside of Serbia involving the same Android lockscreen bypass. [...] The report said that one of the vulnerabilities, tracked as CVE-2024-53104, was patched earlier this month with the release of the February 2025 Android Security Bulletin. Two other vulnerabilities -- CVE-2024-53197 and CVE-2024-50302 -- have been patched upstream in the Linux kernel but have not yet been incorporated into Android. Forensic traces identified in Amnesty International's analysis of the compromised phone showed that the Serbian authorities tried to install an unknown application after the device had been unlocked. The report authors said the installation of apps on Cellebrite-compromised devices was consistent with earlier cases the group has uncovered in which spyware tracked as NoviSpy spyware were installed.

As part of the attack, the USB port of the targeted phone was connected to various peripherals during the initial stages. In later stages, the peripherals repeatedly connected to the phone so they could "disclose kernel memory and groom kernel memory as part of the exploitation." The people analyzing the phone said the peripherals were likely special-purpose devices that emulated video or sound devices connecting to the targeted device. The 23-year-old student who owned the phone regularly participates in the ongoing student protests in Belgrade. Any Android users who have yet to install the February patch batch should do so as soon as possible.

An anonymous reader quotes a report from Ars Technica: Thousands" of complaints about the volume of TV commercials have flooded the Federal Communications Commission (FCC) in recent years. Despite the FCC requiring TV stations, cable operators, and satellite providers to ensure that commercials don't bring a sudden spike in decibels, complaints around loud commercials "took a troubling jump" in 2024, the government body said on Thursday.

Under The Commercial Advertisement Loudness Mitigation (CALM) Act, broadcast, cable, and satellite TV providers are required to ensure that commercials "have the same average volume as the programs they accompany," per the FCC. The FCC's rules about the volume of commercials took effect in December 2012. The law also requires linear TV providers to use the Advanced Television Systems Committee's (ATSC's) recommended practices. The practices include guidance around production, post production, metadata systems usage, and controlling dynamic range. If followed, the recommendations "result in consistency in loudness and avoidance of signal clipping," per the ATSC [PDF]. The guidance reads: "If all programs and commercials were produced at a consistent average loudness, and if the loudness of the mix is preserved through the production, distribution, and delivery chain, listeners would not be subjected to annoying changes in loudness within and between programs."

As spotted by PC Mag, the FCC claimed this week that The Calm Act initially reduced complaints about commercials aggressively blaring from TVs. However, the agency is seeing an uptick in grievances. The FCC said it received "approximately" 750 complaints in 2022, 825 in 2023, and "at least" 1,700 in 2024 [PDF]. Since The Calm Act regulates a commercial's average loudness, some advertisers may be skirting the spirit of the law by making commercials very loud at the start (to get viewers' attention) before quieting down for the rest of the ad. In response to growing complaints, the FCC is reexamining its rules and this week announced that it's seeking comment from "consumers and industry on the extent to which The CALM Act rules are effective." The FCC is also asking people to weigh in on what future actions the FCC, the TV industry, or standard developers could take. The FCC is considering whether to extend the Calm Act to online streaming services, which are increasingly offering plans with ad-supported models and live event broadcasts.

President Trump has directly criticized the UK government's approach to encryption, comparing recent actions to those of China. Speaking to The Spectator, Trump said he confronted UK Prime Minister Keir Starmer about the Home Office's request for "backdoor access" to encrypted iCloud data, which led Apple to remove its Advanced Data Protection feature from British services entirely.

"We told them you can't do this... That's incredible. That's something, you know, that you hear about with China," Trump said after his meeting with Starmer. The remarks come as the Trump administration has directed Treasury and Commerce officials to examine UK tech regulations, including the Online Safety Act, for potential free speech violations and discrimination against US companies.

The number of babies born in Japan last year fell to the lowest level since records began 125 years ago as the country's demographic crisis deepens and government efforts to reverse the decline continue to fail. Financial Times [non-paywalled source]: Japan recorded 720,988 births in 2024, according to preliminary government figures published on Thursday. The number has declined for nine straight years and appears to be largely unaffected by financial and other government incentives for married couples to produce more children.

The Australian government has banned all Kaspersky Lab products and web services from its systems and devices following an analysis that claims the company poses a significant security risk to the country. From a report: "After considering threat and risk analysis, I have determined that the use of Kaspersky Lab, Inc. products and web services by Australian Government entities poses an unacceptable security risk to Australian Government, networks and data, arising from threats of foreign interference, espionage and sabotage," justified Stephanie Foster, Secretary of the Department of Home Affairs.

"I have also considered the important need for a strong policy signal to critical infrastructure and other Australian governments regarding the unacceptable security risk associated with the use of Kaspersky Lab, Inc. products and web services."

An anonymous reader quotes a report from Fortune: Starting in April, the Tokyo Metropolitan government, one of the country's largest employers, is set to allow its employees to work only four days a week. It is also adding a new "childcare partial leave" policy, which will allow some employees to work two fewer hours per day. The goal is to help employees who are parents balance childcare and work, said Tokyo Gov. Yuriko Koike. "We will continue to review work styles flexibly to ensure that women do not have to sacrifice their careers due to life events such as childbirth or child-rearing," Koike said in a speech during the Tokyo Metropolitan Assembly's regular session, the Japan Times reported.

Moving to a four-day workweek could help address some of the core issues associated with Japan's heavy work culture, which can especially weigh on working women. The gap between men and women when it comes to housework is one of the largest among OECD countries, with women in Japan engaging in five times more unpaid work, such as childcare and elder care, than men, according to the International Monetary Fund. More than half of women who had fewer children than they would have preferred said they had fewer children because of the increased housework that another child would bring, according to the IMF. In some cases, moving to a four-day workweek has been shown to improve housework equity. Men reported spending 22% more time on childcare and 23% more time on housework during a four-day workweek trial conducted across six countries by 4 Day Week Global, which advocates for the issue.

It would take a major societal change for the four-day workweek to catch on more broadly, but years of experiments have shown that working one day less a week improves employee productivity and well-being, said Peter Miscovich, the global future of work leader at real estate services company JLL. "The upside from all of that has been less stress, less burnout, better rest, better sleep, less cost to the employee, higher levels of focus and concentration during the working hours, and in some cases, greater commitment to the organization as a result," Miscovich told Fortune.

British iPhone users have shown minimal reaction to Apple's decision to disable end-to-end encryption for UK iCloud customers, challenging the company's assumption about privacy priorities, a Bloomberg columnist notes. Rather than create a government-accessible backdoor demanded under Britain's Investigatory Powers Act, Apple chose to eliminate its Advanced Data Protection feature entirely for UK customers, effectively giving both authorities and potential hackers easier access to stored emails, photos and documents.

The near absence of public outcry from British consumers points to what researchers call the "privacy paradox," where stated concerns about data security rarely translate to action. According to cited research, while 92% of American consumers believe they should control their online information, only 16% have stopped using services over data misuse. The quiet reception suggests Apple's principled stand against backdoors may have limited impact if customers don't understand or value encrypted protection, potentially undermining privacy's effectiveness as a marketing differentiator for the tech giant.

Denmark is set to ban mobile phones in schools and after-school clubs, following a government commission's recommendation that children under 13 should not have their own smartphones. The Guardian reports: The government said it would change existing legislation to force all folkeskole -- comprehensive primary and lower secondary schools -- to become phone-free, meaning that almost all children aged between seven and 16-17 will be required by law not to bring their phones into school. The announcement marks a U-turn by the government, which had previously refused to introduce such a law. It comes as governments across Europe are trying to impose tighter regulations on children's access to phones and social media.

The Danish wellbeing commission was set up by the prime minister, Mette Frederiksen, in 2023 to investigate growing dissatisfaction among children and young people. Its long-awaited report, published on Tuesday, raised the alarm over the digitisation of children and young people's lives and called for a better balance between digital and analogue life. Among its 35 recommendations was the need for government legislation banning phones from schools and after-school clubs.

The minister for children and education, Mattias Tesfaye, told Politiken: "There is a need to reclaim the school as an educational space, where there is room for reflection and where it is not an extension of the teenage bedroom." There will be scope for local authorities to make exceptions, including for children with special educational needs, but he said mobile phones and personal tablets "do not belong in school, neither during breaks nor during lessons." He said the government had started preparing a legislative amendment.

A massive blackout has hit Chile, leaving millions without power and disrupting transportation, businesses, and essential services across 14 of the country's 16 regions. The Associated Press reports: The National Electrical Coordinator, Chile's grid operator, said a disruption had occurred in a high-voltage transmission line that carries power from the Atacama Desert of northern Chile to the capital of Santiago in the country's central valley. It did not say what actually caused the disruption that pushed much of the country's power grid into shutdown, from the northernmost Chilean port of Arica to the southern Los Lagos agricultural region.

Interior Minister Carolina Toha said hospitals, prisons and government buildings were switching on backup generators to keep essential equipment operating. In a press conference, Toha urged the public to stay calm and said officials were racing to put the grid back in operation and restore electric service across the country of some 19 million people. "It's affecting the entire electrical system of the country," she said of the breakdown in the 500-kV backbone transmission line. Toha said if all areas didn't return to normal by sunset the government would take emergency measures to avert a crisis. [...]

Videos on social media from all over Chile, a long ribbon of a country stretching 4,300 kilometers (over 2,600 miles) along the southern Pacific coast, showed chaos at intersections with no functioning traffic lights, people having to use their mobile phones as torches in the underground metro and police dispatched to help evacuate office buildings.

An anonymous reader quotes a report from TechCrunch: The U.K. government is pushing forward with plans to attract more AI companies to the region through changes to copyright law that would allow developers to train AI models on artists' content on the internet -- without permission or payment -- unless creators proactively "opt out." Not everyone is marching to the same beat, though. On Monday, a group of 1,000 musicians released a "silent album," protesting the planned changes. The album -- titled "Is This What We Want?" -- features tracks from Kate Bush, Imogen Heap, and contemporary classical composers Max Richter and Thomas Hewitt Jones, among others. It also features co-writing credits from hundreds more, including big names like Annie Lennox, Damon Albarn, Billy Ocean, The Clash, Mystery Jets, Yusuf / Cat Stevens, Riz Ahmed, Tori Amos, and Hans Zimmer.

But this is not Band Aid part 2. And it's not a collection of music. Instead, the artists have put together recordings of empty studios and performance spaces -- a symbolic representation of what they believe will be the impact of the planned copyright law changes. "You can hear my cats moving around," is how Hewitt Jones described his contribution to the album. "I have two cats in my studio who bother me all day when I'm working." To put an even more blunt point on it, the titles of the 12 tracks that make up the album spell out a message: "The British government must not legalize music theft to benefit AI companies." [...] The solution, say the artists, is to produce work in other markets where there might be better protections for it. Hewitt Jones -- who threw a working keyboard into a harbor in Kent at an in-person protest not long ago (he fished it out, broken, afterwards) -- said he's considering markets like Switzerland for distributing his music in the future.

All 50 U.S. states have now introduced some form of right to repair legislation, marking a significant milestone that "shows the power of the grassroots political movement," reports 404 Media. From the report: Thursday, Wisconsin became the final state in the country to introduce a right to repair bill. So far, right to repair laws have been passed in Massachusetts, New York, Minnesota, Colorado, California, and Oregon. Another 20 states are formally considering right to repair bills during this current legislative session. The rest have previously introduced bills that have not passed; so far we have seen that many states take several years to move a given right to repair bill through the legislative process. iFixit's Kyle Wiens said covering the entire map is a "tipping point" for the movement: "We've gone from a handful of passionate advocates to a nationwide call for repair autonomy. People are fed up with disposable products and locked-down devices. Repair is the future, and this moment proves it."

An anonymous reader quotes a report from TorrentFreak: In France, rightsholders have taken legal action to compel large VPN providers to support their pirate site blocking program. The aim is to reinforce existing blocking measures, but VPN providers see this as a dangerous move, leading to potential security issues and overblocking. As a result, some are considering leaving France altogether if push comes to shove. [...] Earlier this month, sports rightsholders Canal+ and LFP requested blocking injunctions that would require popular VPNs to start blocking pirate sites and services. The full requests are not public, but the details available show that Cyberghost, ExpressVPN, NordVPN, ProtonVPN, and Surfshark are listed as respondents. [...]

The blocking request has yet to be approved and several of the targeted VPN providers have reserved detailed commentary, for now. That said, the VPN Trust Initiative (VTI), which includes ExpressVPN, NordVPN and Surfshark as members, has been vocal in its opposition. VTI is part of the i2Coalition and while it doesn't speak directly for any of the members, the coalition's Executive Director Christian Dawson has been in regular discussions with VPN providers. From this, it became clear that VPN providers face difficult decisions. If VPN providers are ordered to block pirate sites, some are considering whether to follow in the footsteps of Cisco, which discontinued its OpenDNS service in the country, to avoid meddling with its DNS resolver.

Speaking with TorrentFreak, VTI's Dawson says that VPNs have previously left markets like India and Pakistan in response to restrictive requirements. This typically happens when privacy or security principles are at risk, or if the technical implementation of blocking measures is infeasible. VTI does not rule out that some members may choose to exit France for similar reasons, if required to comply with blocking measures. "We've seen this before in markets like India and Pakistan, where regulatory requirements forced some VPN services to withdraw rather than compromise on encryption standards or log-keeping policies," Dawson says. "France's potential move to force VPN providers to block content could put companies in a similar position -- where they either comply with measures that contradict their purpose or leave the market altogether." "This case in France is part of a broader global trend of regulatory overreach, where governments attempt to control encrypted services under the guise of content regulation. We've already seen how China, Russia, Myanmar, and Iran have imposed VPN restrictions as part of broader censorship efforts."

"The best path forward is for policymakers to focus on targeted enforcement measures that don't undermine Internet security or create a precedent for global Internet fragmentation," concludes Dawson. "As seen in other cases, blanket blocking measures do not effectively combat piracy but instead create far-reaching consequences that disrupt the open Internet."

An anonymous reader shared this report from the Washington Post's "Tech Brief": Last fall, reports that Kroger was considering bringing facial recognition technology into its stores sparked outcry from lawmakers and customers. They worried personalized data could be used to charge different prices for different customers based on their shopping habits, financial circumstances or appearance. Kroger, the country's largest supermarket chain, had already been using digital price tags in its stores.

Kroger told lawmakers that it doesn't use facial recognition to help it set prices, a stance the company reiterated to the Tech Brief on Thursday. Still, the uproar helped to spark a push by consumer advocates who warn that the threat of invasive, personalized pricing schemes is real. Now, Democratic lawmakers in several states are working to ban so-called "surveillance pricing" — when businesses charge customers more or less for the same item based on their personal information.
Besides a bill in California, three more bill were introduced this month in Colorado, Georgia, and Illinois that also ban "surveillance wages," which the article defines as employers adjusting wages based on how much data an employee collects. "Both surveillance pricing and surveillance wages really disrupt fundamental ideals of fairness," University of California, Irvine law professor Veena Dubal tells the Washington Post.

Dubal is one of the consumer advocates behind a new report which notes information released last month by America's consumer-protecting FTC that "suggests that surveillance pricing tools are being actively developed and marketed across a range of industries, including consumer-facing businesses like 'grocery stores, apparel retailers, health and beauty retailers, home goods and furnishing stores, convenience stores, building and hardware stores, and general merchandise retailers such as department or discount stores." The consumer advocates (which include the Electronic Privacy Information Center) put it this way.

"Imagine walking into a grocery store and seeing a price for milk that's higher than what the next shopper pays because an algorithm calculated that you're willing to spend more..."

Google's Threat Intelligence Group notes "the growing threat to secure messaging applications." While specifically acknowledging "wide ranging efforts to compromise Signal accounts," they add that the threat "also extends to other popular messaging applications such as WhatsApp and Telegram, which are also being actively targeted by Russian-aligned threat groups using similar techniques.

"In anticipation of a wider adoption of similar tradecraft by other threat actors, we are issuing a public warning regarding the tactics and methods used to date to help build public awareness and help communities better safeguard themselves from similar threats."

Computer Weekly reports: Analysts predict it is only a matter of time before Russia starts deploying hacking techniques against non-military Signal users and users of other encrypted messaging services, including WhatsApp and Telegram. Dan Black, principal analyst at Google Threat Intelligence Group, said he would be "absolutely shocked" if he did not see attacks against Signal expand beyond the war in Ukraine and to other encrypted messaging platforms...

Russia-backed hackers are attempting to compromise Signal's "linked devices" capability, which allows Signal users to link their messaging account to multiple devices, including phones and laptops, using a quick response (QR) code. Google threat analysts report that Russia-linked threat actors have developed malicious QR codes that, when scanned, will give the threat actor real-time access to the victim's messages without having to compromise the victim's phone or computer. In one case, according to Black, a compromised Signal account led Russia to launch an artillery strike against a Ukrainian army brigade, resulting in a number of casualties... Google also warned that multiple threat actors have been observed using exploits to steal Signal database files from compromised Android and Windows devices.
The article notes that the attacks "are difficult to detect and when successful there is a high risk that compromised Signal accounts can go unnoticed for a long time." And it adds that "The warning follows disclosures that Russian intelligence created a spoof website for the Davos World Economic Forum in January 2025 to surreptitiously attempt to gain access to WhatsApp accounts used by Ukrainian government officials, diplomats and a former investigative journalist at Bellingcat."

Google's Threat Intelligence Group notes there's a variety of attack methods, though the "linked devices" technique is the most widely used. "We are grateful to the team at Signal for their close partnership in investigating this activity," Google's group says in their blog post, adding that "the latest Signal releases on Android and iOS contain hardened features designed to help protect against similar phishing campaigns in the future. Update to the latest version to enable these features."

The General Services Administration (GSA) is shutting down its nationwide electric vehicle (EV) chargers, deeming them "not mission critical." The U.S. government agency also plans to offload newly purchased EVs, reversing initiatives from the Biden administration aimed at transitioning the federal vehicle fleet to electric. The Verge reports: The GSA currently operates several hundred EV chargers across the country, with approximately 8,000 plugs that are available for government-owned EVs as well as federal employees' personally owned vehicles.

The official guidance instructing federal workers to begin the process of shutting down the chargers will be announced internally next week, according to a source with knowledge of the plans. Some regional offices have been told to start taking their chargers offline, according to an email viewed by The Verge. "As GSA has worked to align with the current administration, we have received direction that all GSA owned charging stations are not mission critical," the email reads.

The GSA is working on the timing of canceling current network contracts that keep the EV chargers operational. Once those contracts are canceled, the stations will be taken out of service and "turned off at the breaker," the email reads. Other chargers will be turned off starting next week. "Neither Government Owned Vehicles nor Privately Owned Vehicles will be able to charge at these charging stations once they're out of service," it concludes.

Apple is removing its most advanced, end-to-end encrypted security feature for cloud data in the United Kingdom [alternative source], in a stunning development after the government ordered the company to build a backdoor for accessing user data. From a report: The company said Friday that Advanced Data Protection, an optional feature that adds end-to-end encryption to a wide assortment of user data is no longer available in the UK for new users.

This layer of security covers iCloud data storage, device backups, web bookmarks, voice memos, notes, photos, reminders and text message backups. "We are gravely disappointed that the protections provided by ADP will not be available to our customers in the UK given the continuing rise of data breaches and other threats to customer privacy," the company said in a statement. "ADP protects iCloud data with end-to-end encryption, which means the data can only be decrypted by the user who owns it, and only on their trusted devices."

California is considering officially recognizing Bigfoot as its state cryptid through Assembly Bill 666, introduced last week by North Coast Assemblymember Chris Rogers. "Rogers' district spans Del Norte, Humboldt, Mendocino, Sonoma and Trinity counties, a region known as the epicenter of Bigfoot lore," reports SFGATE. From the report: Assemblyman Rogers' Assembly Bill 666 is still in its early stages. According to the California Legislative Information website, the bill's title has been read aloud in the state Assembly and is now being printed and distributed to committee members for review. If it clears committee, it must then pass the Assembly and Senate before reaching the governor's desk to be signed into law.

[Matt Moneymaker, a longtime Bigfoot researcher and former star of the Animal Planet series 'Finding Bigfoot], is eager to witness history. "If there's going to be a date, an occasion when they're voting on whether or not to make it the official cryptid, I would love to be up there in Sacramento," he said. "I would gladly pay my way to be there when that happens." "Mankind has always had a fascination with monsters, and mythologies from around the world include stories of strange and terrifying creatures," writes Slashdot reader Pickens in a story published in 2008. "Examples include the half-bull, half-human Minotaur of Greek myths, the living clay Golem of Jewish traditions, British elves and Chinese dragons..." What's your favorite monster?